Last Updated: October 1, 2026

Welcome to Vibe Sole. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from Vibe Sole.

By accessing our website, placing an order, or purchasing any product from us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Vibe Sole

Vibe Sole is an online footwear store offering shoes and related products to customers.

Throughout these Terms, “Vibe Sole,” “we,” “us,” and “our” refer to Vibe Sole. “Customer,” “you,” and “your” refer to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent purposes.
Provide false or misleading information.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or operation of our website.
Copy, reproduce, modify, or distribute our website content without permission.
Use our website to conduct unauthorized commercial activities.
Submit malicious code, viruses, or harmful material.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, and other information displayed on our website are accurate.

However:

Actual colors may vary depending on your device or screen settings.
Minor differences in texture, color, stitching, or appearance may occur.
Product images may be used for illustration and may not always represent every minor detail of the physical product.
Shoe sizing may vary slightly between designs or manufacturers.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Product Availability

All products are subject to availability.

A product displayed on our website may become unavailable before or after an order is placed.

If an ordered product becomes unavailable, we may:

Offer an alternative product where appropriate;
Offer a replacement size or product;
Provide a refund for the unavailable item; or
Cancel the affected portion of the order.

We will communicate with you where reasonably possible.

5. Prices

All product prices displayed on our website are stated in Pakistani Rupees (PKR), unless otherwise specified.

We reserve the right to change product prices at any time without prior notice.

A price change will not normally affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

6. Pricing and Website Errors

Although we make reasonable efforts to maintain accurate pricing and product information, technical or human errors may occasionally occur.

If a product has been listed at an obviously incorrect price due to an error, we reserve the right to cancel the order.

If payment has already been received for an order cancelled because of such an error, the amount paid for the affected order will be refunded through an appropriate method.

7. Placing an Order

When you place an order, you are making a request to purchase the selected products.

An order is not necessarily considered finally accepted until we have confirmed the order through an appropriate communication channel, such as:

Website confirmation;
Phone call;
SMS;
WhatsApp;
Email; or
Another method used by Vibe Sole.

We may contact you to verify your:

Name
Phone number
Delivery address
Product size
Product quantity
Payment information
Other information necessary to process the order

8. Order Confirmation

After placing an order, you may receive an order confirmation.

An order confirmation does not guarantee availability if an inventory or technical error occurs.

We reserve the right to cancel or modify an order where necessary due to:

Product unavailability;
Incorrect pricing;
Incorrect product information;
Suspected fraud;
Invalid customer information;
Delivery limitations;
Technical errors; or
Other legitimate business reasons.

9. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

Correct name
Active phone number
Correct delivery address
Correct city/area
Correct shoe size
Any other information required to complete the order

Vibe Sole is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, payment must be made to the delivery company or authorized delivery representative when the order is delivered.

Customers should not make payment to unauthorized individuals claiming to represent Vibe Sole.

We may contact customers to confirm COD orders before dispatch.

We reserve the right to refuse or limit COD orders where repeated failed deliveries, fraudulent orders, or other suspicious activity has occurred.

11. Online Payments

Where online payment is available, payments may be processed through third-party payment providers.

Vibe Sole does not necessarily store complete payment-card information on its own systems.

Payment providers may apply their own terms, conditions, security procedures, and privacy policies.

12. Delivery

We aim to dispatch and deliver orders within the estimated delivery period communicated at the time of purchase.

Delivery times may vary because of:

Customer location;
Courier schedules;
Weather;
Public holidays;
Road conditions;
Security restrictions;
Operational delays;
High order volumes;
Unforeseen circumstances; or
Other circumstances outside our reasonable control.

Delivery estimates are therefore estimates and are not an absolute guarantee.

13. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If a courier is unable to deliver because the customer:

Provided an incorrect address;
Provided an incomplete address;
Did not answer the phone;
Was unavailable;
Refused to cooperate with the courier; or
Otherwise prevented delivery,

additional delivery charges or other reasonable costs may apply before another delivery attempt is made.

14. Inspection Upon Delivery

Customers should inspect the package and product as soon as reasonably possible after receiving the order.

If you believe that you have received:

The wrong product;
The wrong size;
A damaged product; or
A product with a significant manufacturing defect,

please contact Vibe Sole as soon as possible with your order details and, where requested, photographs or videos showing the issue.

15. Returns and Exchanges

Our return and exchange policy applies to products purchased directly from Vibe Sole.

Unless otherwise stated for a particular product, the following conditions apply:

Products must generally be:

Unworn;
Unused;
In their original condition;
Returned with the original packaging where applicable;
Free from dirt, stains, damage, or signs of use; and
Accompanied by the relevant order information.

Shoes that have been worn outdoors may not be eligible for return or exchange unless the issue is covered by an applicable defect or warranty policy.

16. Size Exchange

If you receive the wrong size or require a different size, you may request an exchange subject to:

Availability of the requested size;
Compliance with our exchange conditions;
The applicable exchange period; and
Applicable delivery or exchange charges.

If the requested size is unavailable, we may offer another available option or another appropriate resolution.

17. Defective or Incorrect Products

If we send you an incorrect product or a product with a verified manufacturing defect, please contact us promptly.

We may request photographs, videos, packaging information, or other evidence to evaluate the issue.

If the issue is confirmed to be our responsibility, we may provide an appropriate remedy, which may include:

Replacement;
Exchange;
Repair where applicable; or
Refund.

The appropriate remedy may depend on the nature of the issue and applicable law.

18. Non-Returnable Conditions

A return or exchange may be rejected where the product has been:

Worn;
Washed;
Damaged by the customer;
Altered;
Exposed to improper cleaning or chemicals;
Used outdoors where the applicable policy requires the product to remain unused;
Returned without required packaging;
Returned outside the applicable return/exchange period; or
Damaged due to misuse or negligence.

Normal wear and tear is generally not considered a manufacturing defect.

19. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the transaction.

Delivery charges may be non-refundable where the applicable policy or circumstances permit this.

For prepaid orders, refunds may take additional processing time depending on the payment provider or financial institution.

We are not responsible for delays caused by banks or third-party payment providers after a refund has been properly initiated.

20. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

We may also cancel an order when necessary because of:

Product unavailability;
Incorrect pricing;
Incorrect product information;
Failed order verification;
Fraud concerns;
Repeated failed deliveries;
Customer-requested cancellation; or
Other legitimate circumstances.

21. Refused or Repeatedly Failed Orders

If a customer repeatedly places orders and refuses delivery without a valid reason, Vibe Sole may restrict future COD orders or require advance payment before accepting subsequent orders.

This is intended to protect the business from avoidable courier and operational costs.

22. Promotions and Discounts

Promotional offers, discount codes, sales, and special offers may have specific terms.

Unless explicitly stated otherwise:

Promotions cannot be combined;
Promotional products may have limited availability;
Discount codes may have expiry dates;
Some products may be excluded from promotions;
We may correct obvious promotional errors; and
Vibe Sole may modify or end a promotion according to its stated terms.

23. Intellectual Property

All content on the Vibe Sole website, including where applicable:

Logo
Brand name
Product photographs
Graphics
Text
Product descriptions
Website design
Icons
Videos
Marketing materials

is owned by or licensed to Vibe Sole and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

24. Customer Reviews and Submitted Content

If you voluntarily submit a review, photograph, testimonial, comment, or other content to Vibe Sole, you confirm that:

You have the right to submit the content;
The content does not unlawfully infringe another person’s rights;
The content is not fraudulent or intentionally misleading; and
The content does not contain unlawful or harmful material.

By submitting content for publication, you grant Vibe Sole permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

25. Fraud and Abuse

We take fraudulent activity seriously.

We may investigate and take appropriate action against suspicious activity, including:

Fake orders;
Fraudulent payment attempts;
Repeated false claims;
Abuse of return or exchange policies;
Attempts to obtain products through deception;
Unauthorized use of payment information;
Attempts to manipulate promotions; or
Other misuse of our services.

Where appropriate, we may cancel orders, restrict accounts, refuse future orders, or report suspected unlawful activity to relevant authorities.

26. Limitation of Liability

To the extent permitted by applicable law, Vibe Sole will not be responsible for losses caused by circumstances beyond our reasonable control, including:

Courier delays;
Natural disasters;
Severe weather;
Government restrictions;
Internet or telecommunications failures;
Payment-provider failures;
Website outages;
Third-party service interruptions; or
Other events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

27. Force Majeure

Vibe Sole will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fires, floods, war, civil disturbances, government actions, strikes, transportation disruptions, major technical failures, or other extraordinary events.

28. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

30. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any dispute arising in connection with these Terms or your purchase from Vibe Sole will be handled in accordance with applicable Pakistani law.

Nothing in these Terms is intended to remove or restrict any mandatory rights or protections that you may have under applicable law.

31. Contact Us

If you have questions regarding these Terms & Conditions, an order, return, exchange, refund, or any other matter, please contact us.

Vibe Sole
Website: [Your Website]
Email: [Your Business Email]
Phone / WhatsApp: [Your Phone Number]
Business Address: [Your Business Address]
Country: Pakistan

Thank You for Shopping with Vibe Sole

We appreciate your business and are committed to providing quality footwear and a reliable shopping experience.