Last Updated: October 1, 2026
Welcome to Vibe Sole (“we,” “our,” or “us”). We operate an online footwear store that sells shoes and related products through our website.
We respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise use our services.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal information.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or purchase products from us, we may collect the following information:
A. Information You Provide to Us
Depending on how you interact with our store, we may collect:
- Full name
- Phone/mobile number
- Email address
- Billing address
- Shipping/delivery address
- City, area, and postal code
- Product and order information
- Shoe size and product preferences
- Information you provide when contacting customer support
- Reviews, feedback, or other information you voluntarily submit
- Information provided through WhatsApp or other communication channels
We only request information that is reasonably necessary to operate our online store and provide our services.
B. Payment Information
When you make a payment, payment information may be processed by the relevant payment provider or financial institution.
We generally do not store complete credit-card or debit-card numbers on our own servers when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
C. Information Collected Automatically
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Approximate location derived from technical information
- Website interactions and usage information
This information helps us operate, secure, maintain, and improve our website.
2. How We Use Your Information
We may use your personal information for legitimate business purposes, including to:
- Process and fulfill your orders
- Deliver purchased products
- Contact you about your order
- Confirm delivery information
- Process payments and refunds
- Provide customer support
- Respond to questions and complaints
- Manage customer accounts
- Improve our products and services
- Improve website functionality and user experience
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Maintain business and transaction records
- Send important service-related communications
- Send promotional messages where permitted and where you have agreed to receive them
- Analyze website traffic and customer behavior
- Conduct advertising and marketing activities
- Comply with applicable laws and legal requirements
We do not sell your personal information simply as a source of revenue.
3. Order and Delivery Information
When you place an order, we need certain information to complete the transaction.
This may include your:
- Name
- Phone number
- Delivery address
- City/area
- Order details
- Payment or payment-status information
We may provide necessary information to courier companies, delivery partners, payment providers, or other service providers involved in completing your order.
These parties should only receive information reasonably necessary to perform their services.
4. WhatsApp and Other Communication
If you contact us through WhatsApp, telephone, email, social media, or another communication channel, we may receive and retain the information you provide to us.
For example, if you contact us through WhatsApp regarding an order, we may use your phone number and conversation information to:
- Respond to your inquiry
- Confirm your order
- Provide delivery updates
- Resolve customer-service issues
- Maintain appropriate business records
Third-party communication platforms may also process information according to their own privacy policies.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.
We may use cookies to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember website preferences
- Understand website traffic
- Improve website performance
- Measure advertising effectiveness
- Provide relevant advertising
- Detect suspicious or fraudulent activity
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
6. Analytics and Advertising
We may use third-party analytics and advertising services to understand how customers interact with our website and to measure or improve our advertising campaigns.
These services may use cookies, pixels, tags, or similar technologies to collect information about website visits and interactions.
Depending on the services we use, these providers may include platforms such as advertising, analytics, payment, hosting, social-media, or website technology providers.
Third-party providers process information according to their own terms and privacy policies.
7. Sharing Your Information
We may share personal information when reasonably necessary to operate our business.
For example, information may be shared with:
- Courier and delivery companies
- Payment processors and financial institutions
- Website hosting providers
- E-commerce and website technology providers
- Analytics providers
- Advertising and marketing providers
- Customer-support providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We do not authorize third parties to use your information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.
8. Legal Requirements
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect our rights or property
- Prevent fraud or abuse
- Protect the security of our website and customers
- Protect the safety of our customers, employees, or other individuals
- Enforce our terms and policies
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and maintaining records of transactions
- Providing customer service
- Resolving disputes
- Preventing fraud
- Maintaining business records
- Complying with legal, accounting, tax, or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information.
You may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Ask about how your information is being used
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
Some information may need to be retained where we have a legitimate business or legal reason to do so.
12. Marketing Communications
If you have agreed to receive promotional communications from us, we may send information about:
- New shoe collections
- Discounts
- Promotions
- Sales
- Special offers
- New products
- Other store-related marketing
You may unsubscribe from promotional emails by using the unsubscribe option provided in the message.
For promotional messages sent through other channels, you may contact us and request that we stop sending promotional communications.
Please note that even if you opt out of marketing communications, we may still contact you regarding important transactions or services, such as order confirmations, delivery information, refunds, or customer-service matters.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment services, courier services, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business
- Website functionality
- Technology
- Legal requirements
- Privacy practices
- Third-party services
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: Vibe Sole
Website: www.vibesoleonline.com
Email: [Your Business Email]
Phone/WhatsApp: [Your Phone/WhatsApp Number]
Business Address: [Your Business Address]
Country: Pakistan
We will make reasonable efforts to respond to privacy-related requests within an appropriate period.
17. Acceptance of This Privacy Policy
By using our website, creating an account, placing an order, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website and services.
Thank you for trusting Heaven Spruce.
